Privacy Policy

Effective Date: September 15, 2026

ChargeX Energy Solution (“ChargeX Energy Solution,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Phone number
Email address
Billing and shipping address
Delivery information
Information provided through contact or inquiry forms
Order and transaction information

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of your visit
Referring website or source
General website usage information

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Arrange product delivery
Respond to questions, inquiries, and customer-support requests
Communicate with you about your orders or requests
Provide information about our products and services
Improve our website, products, and customer experience
Maintain website security and prevent fraudulent or unauthorized activity
Maintain business and transaction records
Comply with applicable legal and regulatory requirements

We will use personal information only for legitimate business purposes and in accordance with applicable law.

3. Information Collected Through Forms

If you submit information through a contact, inquiry, or other form on our website, we may collect the information you provide, such as your name, email address, phone number, and message.

We may use this information to respond to your inquiry, provide requested information, and follow up regarding our products or services.

4. Orders and Payments

When you purchase products through our website, we may collect information necessary to process and fulfill your order.

Payment information may be processed by third-party payment providers. We do not intend to store complete payment card information on our website unless specifically required and securely supported by our payment-processing systems.

Third-party payment providers may have their own privacy policies and terms governing how they handle payment information.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and improve the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

6. Third-Party Services

We may use third-party service providers to support website operations, payment processing, analytics, hosting, delivery, communications, security, or other business functions.

These third parties may have access to information only to the extent reasonably necessary to perform services on our behalf and may be subject to their own privacy policies and legal obligations.

We do not sell your personal information to third parties for their independent marketing purposes.

7. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, enforcing agreements, and complying with applicable legal requirements.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Ask questions about how your information is being used
Withdraw consent where processing is based on consent, subject to applicable limitations

To make a privacy-related request, please contact us using the information provided below.

10. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Data Transfers

Depending on the service providers and technologies used to operate our website and business, personal information may be processed or stored in locations outside your country.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

12. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

ChargeX Energy Solution

Phone: +92 321 8901865
Location: Shop # 40-41, Super General Godown, Shershah, Karachi, Pakistan

You may contact us using the information above regarding privacy questions, personal-information requests, or concerns about our data practices.

15. Acceptance of This Privacy Policy

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, to the extent permitted by applicable law.