Terms and Conditions

Terms & Conditions

Effective Date: September 15, 2026

Welcome to ChargeX Energy Solution. These Terms & Conditions (“Terms,” “Terms and Conditions”) govern your use of the ChargeX Energy Solution website, products, services, and related communications.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About ChargeX Energy Solution

ChargeX Energy Solution provides energy-related products and components, including batteries, lithium cells, chargers, inverters, battery management systems (BMS), battery terminals, electric scooters, and related products.

Our business contact information is:

ChargeX Energy Solution
Phone: +92 321 8901865
Location: Shop # 40-41, Super General Godown, Shershah, Karachi, Pakistan

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, servers, or systems.
Interfere with the operation or security of the website.
Upload malicious software, viruses, or harmful code.
Copy, reproduce, modify, or distribute website content without authorization.
Use information obtained from the website for unauthorized commercial purposes.
Submit false, misleading, or inaccurate information through our forms.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and other information displayed on our website are accurate.

However, product specifications, availability, packaging, appearance, and other details may change without notice.

Images shown on the website may be for illustrative purposes and may not always represent the exact physical appearance of the product supplied.

We reserve the right to correct errors, update product information, and modify or discontinue products without prior notice.

4. Product Availability

All products are subject to availability.

Displaying a product on our website does not necessarily guarantee that the product is currently in stock.

We reserve the right to limit quantities, refuse an order, or discontinue a product where necessary.

If a requested product is unavailable after an order or inquiry has been submitted, we may contact you regarding available alternatives or the next available supply.

5. Orders and Purchase Requests

When you place an order or submit a product inquiry, you agree to provide accurate and complete information.

Submitting an order or inquiry does not necessarily constitute acceptance of the order by ChargeX Energy Solution.

We reserve the right to accept, reject, cancel, or modify an order for reasons including:

Product availability
Incorrect pricing or product information
Incorrect customer information
Payment issues
Delivery limitations
Suspected fraud or unauthorized transactions
Other legitimate business or operational reasons

An order may be considered accepted only after confirmation by ChargeX Energy Solution.

6. Pricing

Prices displayed on the website may change without notice.

We reserve the right to correct pricing errors or inaccuracies. If an incorrect price has been displayed or communicated due to a technical or human error, we may contact you before fulfilling the order.

Any applicable delivery charges, taxes, duties, or other fees may be communicated separately where applicable.

7. Payments

Where online or other payment methods are offered, payments may be processed through third-party payment providers.

Customers are responsible for providing accurate payment and billing information.

We are not responsible for technical issues, interruptions, or failures caused by third-party payment providers, banks, financial institutions, or payment networks.

8. Delivery and Shipping

Delivery timelines may vary depending on product availability, destination, courier services, transportation conditions, and other circumstances.

Any delivery timeframe provided by ChargeX Energy Solution is an estimate unless specifically stated otherwise.

Delays caused by circumstances outside our reasonable control, including courier delays, transportation disruptions, weather conditions, strikes, government restrictions, or other unforeseen circumstances, may occur.

Customers should provide accurate delivery information. ChargeX Energy Solution is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

9. Batteries and Electrical Products — Safety

Certain products sold by ChargeX Energy Solution may contain batteries, lithium cells, electrical components, chargers, inverters, or battery-management systems.

Customers are responsible for using products according to the manufacturer’s instructions, technical specifications, safety requirements, and applicable laws.

Customers should not:

Modify or disassemble products unless specifically authorized.
Use incompatible chargers or electrical components.
Operate products outside their specified voltage, current, temperature, or environmental limits.
Short-circuit battery terminals.
Expose batteries or electrical components to inappropriate heat, water, fire, or other hazardous conditions.
Attempt unauthorized repairs or modifications.
Use products for applications for which they were not designed.

Improper use, installation, charging, modification, storage, or maintenance of electrical and battery products may result in property damage, injury, fire, or other hazards.

Professional installation should be used where appropriate.

10. Product Warranty

Where a product is sold with a manufacturer’s or ChargeX Energy Solution warranty, the applicable warranty terms will govern the warranty coverage.

Warranty coverage may be subject to conditions including proper installation, normal use, maintenance, charging practices, and compliance with product specifications.

Unless specifically covered by an applicable warranty, damage resulting from misuse, unauthorized modification, accidents, improper installation, incorrect charging, physical damage, water exposure, electrical faults, or other improper use may not be covered.

Customers should retain applicable purchase documentation and warranty information.

11. Returns and Exchanges

Returns, exchanges, refunds, and replacement requests are subject to our applicable return/refund policy and the specific terms communicated at the time of purchase.

Certain products may be subject to additional restrictions because of their electrical, battery, safety, or transportation characteristics.

Customers should contact ChargeX Energy Solution before returning a product to obtain applicable return instructions.

Products returned without authorization may not be accepted.

12. Intellectual Property

Unless otherwise stated, the content appearing on this website, including:

Logos
Brand names
Text
Product descriptions
Graphics
Images
Website design
Page layouts
Videos
Other original materials

is owned by or licensed to ChargeX Energy Solution or its respective content providers.

You may not reproduce, distribute, modify, publish, display, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, manufacturers, payment providers, social media platforms, or other external resources.

These third-party services are operated independently from ChargeX Energy Solution.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services is subject to the applicable third party’s terms and policies.

14. Website Availability

We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website availability may be affected by maintenance, hosting problems, software updates, security incidents, internet outages, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ChargeX Energy Solution shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ChargeX Energy Solution, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your misuse of the website.
Your violation of these Terms.
Your violation of applicable laws or regulations.
Your unauthorized use of our content or intellectual property.
Your improper use, installation, modification, or operation of our products.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

18. Changes to These Terms

ChargeX Energy Solution reserves the right to update or modify these Terms at any time.

Changes will become effective when the updated Terms are published on this website unless otherwise stated.

The effective date shown at the beginning of this page indicates when the Terms were most recently updated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising from or relating to these Terms, the website, or our products and services shall be subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law.

20. Contact Us

If you have questions regarding these Terms & Conditions, our products, orders, or services, please contact us:

ChargeX Energy Solution
Phone: +92 321 8901865
Location: Shop # 40-41, Super General Godown, Shershah, Karachi, Pakistan
Website: ChargeX Energy Solution

We will make reasonable efforts to respond to your questions and concerns.